Hourly IT Support Blocks

• Hours are purchased monthly and used as needed during the month
• Unused hours do not roll over unless otherwise agreed
• Support is provided remotely unless on-site work is approved
• After-hours or emergency support may consume hours at an accelerated rate
• Prepaid clients receive priority over non-prepaid hourly requests
• Businesses requiring consistent support, 24/7 incident response, or cybersecurity management typically receive better value through a Managed Service Package

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