Managed IT Service Packages

• Help Desk (remote) 
• Endpoint management 
• Microsoft 365 admin 
• Patch & update management 
• Ticket tracking 

24/7 Coverage: 

Monitoring & alerting 

After-hours response for critical issues 

• Everything in Starter
• Endpoint & network monitoring
• MFA & access controls 
• Microsoft 365 backups 
• DR/BC support 
• Quarterly training & reviews 

24/7 Coverage: 

Monitoring & critical response 

Accelerated escalation 

• Everything in Growth
• Advanced endpoint security 
• Incident Response Plan 
• Security audits & access reviews
• Backup testing
• Executive reporting 

24/7 Coverage: 

Full 24/7 incident response 

Priority escalation & recovery